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So...
I was contacted by Jhing of Dermclinic this morning (Oct. 6, 2011). She actually contacted me way back Saturday, October 1, 2011 but I was not able to take the call and she texted me an e-mail address instead. This week is really hellish for me work-wise so I wasn't able to follow up my complaint using the referred e-mail address.
Anyhoo, Jhing asked me what my problem about the deal was and I explained to her what I mostly described
here. She told me that 30 shots per UA is ridiculous since that's way too many for the skin to handle. My boyfriend (and some random blogs and a commenter) also noted that 60 shots for one session is uber.
Well, that's cool but what I still don't understand is how two separate people from Dermclinic SM City Cebu told me in two separate occasions that per session can use up to 60 shots per arm. And remember how the person with a white coat and whom I assume is a dermatologist told me to bring ALL of my vouchers on the next visit? Well, if 60 shots per arm is too much then why tell me that. Ugh, so inconsistent/ridiculous/dangerously misleading.
Anyway, Jhing said that the 60 shots may be a per-package thing and they might have misunderstood my question. While I totally disagree since the doctor asked me to use 6-7 vouchers in one visit, I just let that comment slide by because I'm tired and I was late for work.
The cool thing though is Jhing offered me a deal that is hard to refuse. She told me that I can..
use one voucher for one session just to see how things would go. If I am not satisfied with the service, I can always inform her and she'll give me all of my money back. Including the first "test" session.
Well, that's very nice and I was really pleased with how things went. She also facilitated the reservation by forwarding my number to the Dermclinic SM City Cebu staff who called me a few hours later. I have an appointment next week!
A few more hours after the call with Jhing, Catherine (I think) from Cashcashpinoy also called me to follow-up on the Dermclinic issue and asked me how things went. So I told her that everything's good, for now.
All in all, my complaint was addressed in a little over a week (9 days, or 7 working days to be exact), and even faster if I had answered the call last Saturday. hrhr. That's a pretty speedy resolution with which I am very pleased. However, this really isn't fully resolved yet in case I opt for a refund so we'll see how this adventure goes!
Toodles.
